Request account and data deletion

Send your request

Email privacy@wisetickety.co.za with the subject “Account and data deletion request”. Include your name and the email address used for your account or booking. If you booked without an account, you can still request deletion of your booking-related personal data.

This opens an email draft. Send the email to submit your request. Do not include passwords, payment PINs or one-time codes.

What happens next

We may reasonably verify your identity before deleting information. Once verified, we will delete your account and personal information that we are no longer entitled to retain, or de-identify it where appropriate. We will explain any information that cannot be deleted and the applicable reason.

Records we may need to keep

Booking, payment, refund and related business records may need to be retained for booking fulfilment, payment reconciliation, disputes or legal obligations. These records are kept only for as long as reasonably necessary for those purposes. Closing an account does not necessarily delete these records immediately.