WISE TICKETY — PRIVACY POLICY

Effective date: 22 October 2026

1. Who we are

Wise Tickety is an online ticketing platform available at https://wisetickety.co.za, helping event organisers manage ticket sales and registrations and helping customers book and access events.

Wise Tickety is owned and operated by AO CREATIVES, registration number 2024/669030/07.

Legal business name: AO CREATIVES
Registration number: 2024/669030/07
Business address: 6 Abrey Road, Kloof Office Park, Kloof, KwaZulu-Natal, South Africa
Privacy email: privacy@wisetickety.co.za
Contact number: 073 605 1124
Information Officer: Mr AO Makhathini (formal designation and registration to be confirmed)

In this policy, “Wise Tickety”, “we”, “us” and “our” refer to this operator.

This policy explains how we handle personal information belonging to website visitors, customers, ticket holders, event organisers and people who contact us.

2. Information we collect

Depending on how you use our services, we may collect:

• Contact and account information: your name, email address, telephone number and account details.
• Booking information: events booked, ticket categories, quantities, ticket-holder details, seating selections where applicable, and order references.
• Payment records: transaction references, payment amounts, payment status, refund records and related correspondence.
• Admission records: ticket identifiers, QR-code validation results, check-in status and scan times.
• Organiser information: business details, authorised representatives, payout banking details and documents reasonably required to verify an organiser or process a payout.
• Support information: enquiries, complaints, refund requests and communications with us.
• Technical information: IP address, browser and device information, website activity and security logs, where collected by our systems.

We limit collection to information reasonably needed for the relevant purpose. If an event requires additional attendee information, the purpose should be explained when it is requested.

3. How we obtain information

We collect information when you create an account, book tickets, register for an event, list an event, request support or communicate with us.

We may also receive information from:

• Someone purchasing or registering on your behalf.
• An event organiser managing your booking.
• Payment providers confirming payments or refunds.
• Authorised event staff validating tickets.
• Service providers supporting our platform.

If you provide someone else’s information, you must have a lawful basis to do so and make this policy available to them.

4. Why we use information

We use personal information to:

• Create and manage accounts.
• Process bookings and issue or resend tickets.
• Confirm payments and reconcile transactions.
• Validate tickets and manage event admission.
• Help organisers administer their events.
• Send booking confirmations, event updates and service notices.
• Handle support requests, cancellations, refunds and disputes.
• Verify organisers and administer payouts.
• Detect suspicious transactions, ticket duplication and misuse.
• Maintain and improve platform performance and security.
• Keep necessary business records and meet legal obligations.
• Send marketing where legally permitted.

We rely on an appropriate lawful basis for each purpose, including performing a contract, complying with legal obligations, pursuing legitimate interests or obtaining consent where required.

Using the website does not, by itself, constitute consent to marketing or every type of processing.

5. Required and optional information

Information needed to complete a booking, deliver a ticket, verify an organiser or process a payout is required for that service. Without it, we may be unable to complete the relevant request.

Optional information and marketing choices are voluntary. Where a particular law requires information, we will identify that requirement when requesting it.

6. Event organisers and ticket scanning

When you book an event, we share the information reasonably needed by its organiser to fulfil your booking and manage attendance. This may include your name, contact details, ticket type, booking reference and admission status.

Authorised admission staff may see ticket-holder details and ticket validity when scanning your QR code. Keep your ticket and QR code private to reduce the risk of unauthorised use.

Organisers may act as separate responsible parties for their own event administration. Where we process information solely on an organiser’s instructions, we act as its service provider for that activity.

An organiser’s access to booking information does not automatically authorise unrelated marketing. Organisers are responsible for their own lawful use of information and any additional privacy notices they provide.

7. Payments and refunds

Payments are facilitated through payment providers, including Ozow where offered at checkout.

The payment provider processes information needed to authorise and complete your selected payment method under its own privacy notice. Wise Tickety receives the transaction information needed to confirm bookings, reconcile payments and manage refunds.

Do not send online banking passwords, payment PINs or one-time passwords to Wise Tickety or event organisers.

Where banking details are needed for an organiser payout or a refund, we use them for that purpose and related verification.

8. Other parties that receive information

We may share relevant information with:

• Hosting, database and technical support providers.
• Email, messaging and customer-support providers.
• Payment, refund and payout providers.
• Professional advisers where necessary.
• Authorities where disclosure is legally required or justified.

Service providers acting on our behalf must handle information under appropriate confidentiality, security and processing arrangements.

We do not sell personal information. We do not share customer contact lists with unrelated advertisers for their own marketing.

9. Marketing communications

We send promotional emails, SMS or WhatsApp messages only where legally permitted. Where consent is required, we request it separately from booking acceptance.

You can stop marketing by using the unsubscribe option provided or contacting our privacy email. We may keep a minimal suppression record to respect your choice.

Unsubscribing from marketing does not stop essential communications about an existing booking, payment, security issue or event change.

10. Cookies and similar technologies

Our website may use cookies or similar technologies to support login sessions, booking functionality, security and saved preferences.

Where optional analytics or advertising technologies are used, we will explain their purposes and provide any consent choices required before activating them.

You can manage cookies through your browser settings. Blocking essential cookies may affect account access or booking functionality.

[Before publishing, identify the cookies and analytics tools actually used, their providers and durations, and link to the relevant cookie notice or settings.]

11. Information processed outside South Africa

If a service provider stores or processes personal information outside South Africa, we will use an appropriate lawful transfer mechanism, such as adequate protection under applicable law or binding contractual safeguards.

[Before publishing, confirm the hosting and service-provider locations and describe any actual overseas processing and safeguards.]

You may contact us for further information about relevant international transfers.

12. Keeping information secure

We take reasonable technical and organisational steps to protect personal information against unauthorised access, loss, misuse and disclosure. Access should be limited to people who need it for authorised duties.

No online service can guarantee absolute security. You should protect your login details and notify us promptly if you suspect unauthorised account or ticket use.

Where a security compromise triggers notification duties, we will notify the Information Regulator and affected people as required.

13. How long we keep information

We retain personal information only for as long as reasonably necessary for its purpose, including booking fulfilment, event administration, payment reconciliation, disputes, legal obligations and legitimate recordkeeping.

Different records may require different retention periods. Closing an account does not necessarily require immediate deletion of records that must lawfully be retained.

When information is no longer needed, we securely delete, destroy or de-identify it, subject to applicable retention requirements.

14. Children and sensitive information

Where a booking involves a child’s personal information, it must be provided with authorisation from a competent person, such as a parent or guardian, unless another lawful exception applies.

Please avoid submitting unnecessary sensitive information. Where accessibility requests or event requirements involve health information or other specially protected information, we will explain the purpose and obtain any authorisation required.

15. Your privacy rights

Subject to applicable law, you may ask us to:

• Confirm whether we hold your personal information.
• Provide access to that information.
• Correct inaccurate or incomplete information.
• Delete information that we are no longer entitled to retain.
• Stop processing where you have a valid objection.
• Withdraw consent where processing depends on consent.
• Stop direct marketing.

Withdrawal does not undo processing lawfully carried out before withdrawal.

Send requests to the privacy email listed above. We may reasonably verify your identity before releasing or changing information. If we cannot fulfil a request, we will explain the applicable reason.

To request deletion of your account and associated personal data, visit our account and data deletion request page. You can also request deletion if you booked without an account.

16. Complaints

You may raise a privacy concern with our Information Officer using the details above.

You also have the right to complain directly to the Information Regulator (South Africa); you do not have to complain to us first.

Website: https://inforegulator.org.za
General enquiries: enquiries@inforegulator.org.za
Telephone: 010 023 5200

The Regulator’s website provides its current complaint channels and submission instructions.

17. External websites

Our platform may link to organiser websites, payment services or other external websites. Their privacy practices are governed by their own notices. Review those notices before providing information directly to them.

18. Changes to this policy

We may update this policy when our services, processing practices or legal requirements change. The current version will appear on our website with its effective date.

Where a change requires a further notice or fresh consent, we will provide that notice or request that consent.